PRIVACY POLICY

99 Riding Co

Last Updated: February 3, 2026

1. INTRODUCTION

PT Ninety Nine Riding ("we," "our," "99 Riding Co") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you:

  • Visit our website
  • Book a motorcycle trip
  • Purchase merchandise
  • Contact us via WhatsApp, email, or other channels

Our Details:
Legal Entity: PT Ninety Nine Riding
Address: Graha Merdeka Renon Unit 15, Jl Merdeka, Sumerta Kelod, Denpasar Timur, Denpasar, Bali, Indonesia
Contact: contact@99riding.co

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When booking a trip:

  • Full name
  • Email address
  • Phone number (WhatsApp)
  • Date of birth
  • Nationality
  • Passport information (if required)
  • Motorcycle license details
  • Emergency contact information
  • Health information (if relevant to trip safety)
  • Payment information

When purchasing merchandise:

  • Name
  • Email address
  • Shipping address
  • Payment information

When contacting us:

  • Name, email, phone number, and any information you choose to share

2.2 Information Collected Automatically

Website Usage:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

Cookies: See our Cookie Policy for details.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Provide Services:

  • Process bookings and payments
  • Organize and conduct motorcycle trips
  • Ship merchandise
  • Send booking confirmations and updates

Communication:

  • Respond to inquiries via WhatsApp, email, or phone
  • Send important trip information (meeting points, weather updates, safety notices)
  • Provide customer support

Legal & Safety:

  • Verify identity and licenses
  • Ensure participant safety
  • Comply with legal obligations (insurance, liability waivers)
  • Resolve disputes

Marketing (with your consent):

  • Send newsletters about new rides and merchandise
  • Share updates about 99 Riding Co

You can opt out of marketing emails at any time.

4. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Union, we process your data based on:

  • Contract: To fulfill our obligations when you book a trip or purchase merchandise
  • Legitimate Interest: To improve our services, ensure safety, and prevent fraud
  • Consent: For marketing communications (you can withdraw consent anytime)
  • Legal Obligation: To comply with tax, insurance, and safety regulations

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your data with:

Service Providers:

  • Payment processors (Shopify Payments, banks)
  • Accommodation and restaurant partners (for trip logistics)
  • Shipping companies (for merchandise delivery)
  • Insurance providers (for motorcycle coverage verification)

Legal Requirements:

  • Government authorities if required by law
  • Law enforcement in case of safety incidents or legal disputes

Business Transfers:

  • In case of merger, acquisition, or sale of 99 Riding Co, your data may be transferred to the new owner

All third parties are required to protect your data and use it only for specified purposes.

6. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in:

  • Indonesia (where our business operates)
  • European Union (if using EU-based payment processors)
  • Other countries (for shipping merchandise)

We ensure appropriate safeguards are in place for international transfers in compliance with GDPR and Indonesian law.

7. DATA RETENTION

We retain your personal data for as long as necessary to:

  • Fulfill services (trip bookings, merchandise orders)
  • Comply with legal obligations (tax records: 7 years)
  • Resolve disputes

Trip Data: Retained for 7 years for legal and insurance purposes
Merchandise Orders: Retained for 3 years
Marketing Data: Retained until you unsubscribe

8. YOUR RIGHTS

You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal retention requirements)
Objection: Object to data processing for marketing purposes
Portability: Receive your data in a structured, machine-readable format
Withdraw Consent: Opt out of marketing communications

To exercise your rights, contact us at: contact@99riding.co

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data including:

  • Secure payment processing (SSL encryption)
  • Access controls and password protection
  • Regular security reviews

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. COOKIES & TRACKING

See our Cookie Policy for details on how we use cookies and tracking technologies.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites (social media, partners). We are not responsible for their privacy practices. Please review their privacy policies.

12. CHILDREN'S PRIVACY

Our services are not directed at individuals under 18. We do not knowingly collect data from minors. Participants must be 18+ to book trips.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of our services after changes constitutes acceptance.

14. CONTACT US

For questions or to exercise your privacy rights:

Email: contact@99riding.co
WhatsApp: +6281226660286
Address: PT Ninety Nine Riding, Graha Merdeka Renon Unit 15, Jl Merdeka, Sumerta Kelod, Denpasar Timur, Denpasar, Bali, Indonesia

By using our services, you acknowledge that you have read and understood this Privacy Policy.